Refund policy

Reasoning For Our Policy
There are people in the world who defraud businesses by buying and then returning items in the hope that the business will allow the customer to keep the item(s) after a refund. This is "online shoplifting." It's fraud.

Our products are 3D printed/inspected by Brian and Sharah tests/inspects and packages them in our branded packaging. Everything goes through two people so quality is not normally a problem, but if an order genuinely has problems, we'll work with you to make it right.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-refundable items
Certain types of items cannot be refunded, including custom products (such as special orders or personalized or "made to order" items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To start an exchange, you can contact us at brian@heartforge.solutions.

Returns
You can start your own returns via your order page. Returns can be done with in 14 business days of recieving your order. You will be able to purchase a shipping lable you'll be able to print.

There is a 25% restocking fee.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at  brian@heartforge.solutions.